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Post in Customer Support

Missing points

I have purchased a fragrance yesterday (February 13th) during the 4X poings on Fragrance. The perfume was a 100ml of Gucci Flora Gorgeous Gardenia, and I asked the cashier to put the promotion in, but she might have forgotten to add the promotion and I only received 206 points & not the 824 I was supposed to get (206 x4) 😞 More than 24 hours have passed since my purchase and the promotion ends tonight... Can I get my missing points? 

 

Gucci Flora Gorgeous Gardenia Eau de Parfum with Pear and Brown Sugar  

Re: Missing points

Hi @desaulnes,

 

My apologies! I'm glad to see that another agent was able to further assist with this. Thank you!

 

Best,

Laurie 

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