Missing package

[nasiamae]

I got a notification that my package was delivered and I tapped the notification and it said delivered in/at mailbox but it’s not there and I spent my points and everything on that order this is my first bad experience at sephora

[nahida678]

IM HAVING THE SAME EXACT ISSUE WHERE MY PACKAGE SAYS DELIEVERED AND THERES PROOF OF DELIVERY BUT MY PACKAGE STILL IS NOT HERE AND SEPHORA WILL NOT GIVE ME A REFUND!!! I DONT KNOW WHAT ELSE TO DO. PLEASE SO NOT ORDER FROM SEPHORA!!

[keelybt]

@nahida678 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered order number or you can contact Sephora privately through Facebook or Instagram. 

[nahida678]

@keelybt I TRIED TO MESSAGE YOU BUT IT WILL NOT LET ME. 

[keelybt]

@nahida678 You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[nahida678]

@keelybt I have adjusted my settings. Please Reach out. 

[keelybt]

@nahida678 I have sent you a private message. 

[nahida678]

@keelybt Hi, I messaged you back with my order #.

[nahida678]

@keelybt Hello, I am waiting for a response. 

[tallywally23]

I got an email saying that my package was delivered yesterday but I was not home yesterday so just now I came to check if there was anything there and i saw nothing, my dad also said that nothing ever showed up. I spent $30 on this so I am very disappointed.

[LaurieBT]

@tallywally23, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and shipping address, I'll look into this. Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[Jashika134]

same it happened to me just now my parcel was about to delivered and it shows delivered this is my first time buying from online store but I didn't received it. even though I check with customer support team but no one helped. can u plz help Laura? this is my order id ---

[LaurieBT]

@Jashika134, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Please note, the order number was removed from your post for security purposes. Thank you!

[tallywally23]

So actually it was at my neigbors house! So lucky me I guess

[DaneeBT]

@tallywally23 Thanks for letting us know and I apologize that the carrier misdelivered your package! But I'm glad you were able to find it!

[111nelly]

My package was delivered early this morning while I was sleeping. When I got up about two hours later there was nothing there. I got the picture with the delivery notification but the package isn’t there anymore. I don’t. Know if it’s worth reaching out to customer service

[user98]

Did you get a response?

[user98]

I have the same issue and they wont resolve for me 

[DaneeBT]

@111nelly I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings on browser, not the app. Thanks! 

[DaneeBT]

Hi @111nelly Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[keelybt]

@nasiamae Oh no! I will send you a PM for more information.