Missing package

[jazzyboo58]

Hello! I placed an order almost 2 weeks ago that was expected to be delivered Monday Jan. 8, 2024. It has been 5 days past estimated delivery date & there have been no updates since Monday. I have contacted USPS & put in a service request to find the package. What will happen if my package is lost? Will Sephora refund me or will they reship my exact items? How long does this entire process take? I've placed online orders before & have never had an issue until now. Please help!

[jazzyboo58]

Nvm. My refund is processing since I called customer service... Thanks? I guess...

[MashaTrushin]

My package also hasn’t come yet it was supposed to come like 4-5 days ago I’m so sad because I had a birthday gift for one of my friends and now she can’t even get it I have no idea we’re it is 

[DaneeBT]

Hi @MashaTrushin Oh no! I'm sending you a PM.

[LaurieBT]

Hi @jazzyboo58,

I’m sorry to hear this and I’ll take a look further. I’ll send you a message shortly. 

Best,

Laurie 

[jazzyboo58]

Hi Laurie! I received your message & tried responding in the app but there was no option to reply. If USPS is unable to deliver the package I'll just get a refund & get the items in store near me. Kind of disappointing because I was looking fwd to the sample but hopefully the package will be delivered. Thanks for all your help!

[jazzyboo58]

I sent you a message @LaurieBT can you respond please? Thanks!

[LaurieBT]

Hi @jazzyboo58,

I'm sorry for the delay and I will respond to your message momentarily.

Best regards,

Laurie 

[LaurieBT]

Hi @jazzyboo58,

My apologies! On the app, please click Community > Profile > Messages. You should be able to respond there. I'll send you a message shortly to follow up. Thank you!

Best,
Laurie