Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing package

It is my first time shopping with SEPHORA , WORST DECISION EVER . I recently purchased two colognes that was a good amount of money and I have not yet to receive my package, I tried to reach out to customer service thru the live chat but they where very difficult and not helpful whatsoever, after waiting 20 min for a response they tell me that I cannot get a refund or a re-shipment . Really disappointed with SEPHORA. 😞 

Tags:

Re: Missing package

Hi @papichino23,


I'm sorry to hear this and I'll send you a message shortly.

 

Best,

Laurie

Re: Missing package

Through email ? 

Re: Missing package

Hi @papichino23,

 

To view your messages, please click the envelope/message icon near the top of your Community screen (or the bell icon if you're using the app). Thank you!

 

Best,

Laurie

3 Replies
Conversation Stats
  • 3 replies
  • 94 views
  • 1 Hearts Given
  • 2 Contributors
testing