Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing items in order

I placed a large order during the Sephora VIB sale, and paid $10.95 for 2-Day shipping because my order contains gifts that need to be sent abroad in the next few days. My package arrived today, and the box was bent, slightly open, and 2 items are missing (OLEHENRIKSEN Banana Eye Cream and Sephora Cream Lip Stain). I'm attaching photos for further explanation and illustration. 

I'd appreciate it if you could arrange for these two missing items to arrive ASAP due to the nature of the order, as explained above.

Thank you.Sephora pic 3.jpgSephora pic.jpgSephora pic 2.jpg

1 Reply

Re: Missing items in order

Hi @MaJac,

 

I'm so sorry to hear this. I will send you a private message to provide further assistance.

 

Warm Regards,

Penelope

 

Conversation Stats
  • 1 reply
  • 565 views
  • 0 Hearts Given
  • 2 Contributors
Photos3
  • Sephora pic 2.jpg
  • Sephora pic 3.jpg
  • Sephora pic.jpg