Missing items and Sephora won’t refund or reship them

[Cindymoonlove]

 

 

 

I placed an ~$600 order online recently with eight items. Two of them were missing from the box when the order arrived. One item is $13 and the other is $17. BUT no matter I chatted or called them, Sephora refuses to refund or reship the missing items due to the previous accommodations. Since I started my account probably back in 2015 or even early, I might have only called their customer service once or twice as I remember. I have been shopping at Sephora for years and this is the first time I heard about this. They let the customers pay for their own mistakes... 

[Anonymous]

Report to BBB

Dispute charge on your credit card

Report to FTC - this violates Ca consumer laws:

Universal Citation CCC 1723

(a) Every retail seller which sells goods to the public in this state that has a policy as to any of those goods of not giving full cash or credit refunds, or of not allowing equal exchanges, or any combination thereof, for at least seven days following purchase of the goods if they are returned and proof of their purchase is presented, shall conspicuously display that policy either on signs posted at each cash register and sales counter, at each public entrance, on tags attached to each item sold under that policy, or on the retail seller s order forms, if any. This display shall state the store s policy, including, but not limited to, whether cash refund, store credit, or exchanges will be given for the full amount of the purchase price; the applicable time period; the types of merchandise which are covered by the policy; and any other conditions which govern the refund, credit, or exchange of merchandise.

Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice.

[keelybt]

@Cindymoonlove I'm sorry to hear about this experience. I will send you a PM for more information.