Missing item

[daniellelu]

Hello there,

I had made a haul purchase in-store during the VIB 20% sale. When I got home, I stored away the shopping bag with all my other beauty products because all of what I bought were back-up items for later use as I was still finishing up some products. Now that it has been 2 weeks, I ran out of a product (MAKEUP FOREVER Senseyes Remover) and when I looked inside the shopping bag from my purchase, it is not in there. I was charged for it on my receipt, but I realized it did not come home with me. I was wondering if there is any way to get the product now? Thank you in advance.

[JaneanBT]

Hi @daniellelu,

I am very sorry to hear that! Please contact your local Sephora for assistance with a refund for this item.  To view the contact information for our retail stores, please use our Store Locator at www.sephora.com. Also, the store's phone number is listed on your receipt. At this time, Sephora.com is unable to process returns or exchanges for items purchased in our Sephora retail stores. We apologize for any inconvenience. Thank you.

Best Wishes,

Janean