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Missing/broken items - Sephora denies help

I had a large order and 4 items were missing, one item was broken. Same issue during sale end of 2022. So Sephora customer service told me that they canโ€™t reship or refund the items because they helped me with this issue before. What kind of support is that? I have spent THOUSANDS of dollars in the last years with Sephora, itโ€™s not my fault that the warehouse is not packing correctly and that a glass bottle just gets thrown inside and breaks. Iโ€™m supposed to be out of pocket for almost $300 because Sephora canโ€™t provide proper order fulfillment??? This is ridiculous and absolutely not acceptable. 

Re: Missing/broken items - Sephora denies help

Hi @beautybybecci OH no! I'll send you a PM.

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