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Post in Customer Support

Missing Samples

Hello, I’m missing my samples again. I’ve been missing my samples for every order for my last three orders. They are listed when I put the order on, but never show up & aren’t on my invoice. Why is this happening? It’s really not looking good for Sephora. 

Re: Missing Samples

Hi @fenixroobie


Oh no! I sent you a PM.



Re: Missing Samples

Hi there, samples were missing again! I specifically ordered this just for them 😞 

Re: Missing Samples

Hi @blons


I'm so sorry to hear about your samples! I'm going to send you a PM.



Re: Missing Samples

Hi there,


I recieved my order today and sadly my samples were missing too. I did get my insider points sample, but the other 2 that I chose were missing. This seems to happen more often now. 


Thanks ! 

Re: Missing Samples

Yes, happened to me too. Looks like this is a standard thing now - this is wrong and looks like a trend by Sephora. Not nice. 

Re: Missing Samples

Hi @blons,


I'm sorry about this! I'll send you a message.


Warm regards,


Re: Missing Samples

I actually was missing a sample again in my last order. Are they ever expected to be there these days?

Re: Missing Samples

@fenixroobie I will send you a PM to help. 

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