Missing Reward Points

[Jason7pham]

Hello, I have been noticing that the points for two of my past purchases at Sephora never got added. One I purchased at the Sephora in Kohl’s a week or two ago. And today I spent $70 in store and the points never showed up. When I entered my number, the cashier did say I have two accounts but they’re both under the same email. Could the points have went to my other account, even though they’re under the same email? Please help!

[janeygirlglow]

Thank you for sending the PM I don’t have a phone number but the other email would be --- but my original account would be under --- I have tried to find the other account but I know for sure that she has not added points to the other account

[LaurieBT]

Hi @janeygirlglow,

We have removed the email addresses from your post for security purposes. Please respond directly to Danee's private message by clicking your Community Profile > Messages. Thank you!

Best,

Laurie

[DaneeBT]

Hi @Jason7pham I'll send you a PM to assist! 

[janeygirlglow]

My points aren’t showing up either. Can u send me a pm

[DaneeBT]

@janeygirlglow I'm sending you a PM.