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Post in Customer Support

Missing Items, package possibly already opened?

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My Sephora pickup order only had 1 of 3 items in it, I got the Tower 28 facial spray but am missing the Hourglass mini powder and Charlotte Tilbury mini powder. There is no packing slip or anything in the box, just the spray and some packing paper. It’s also looking like the box may have been opened and re-taped. I’m also not sure if maybe the order is supposed to be shipping in 2 boxes and the rest is still on the way? Help!

Re: Missing Items, package possibly already opened?

Hi @AMYVOOG,

 

I'm so sorry to see this! I'll send you a message shortly.

 

Best regards,

Laurie

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