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Post in Customer Support

Missing Items from order

I received my package today with one $50 item missing "SEPHORA COLLECTION PRO on the go traincase". I only received page 2 of 2 for the complete purchased item list in the box, making it more difficult to go through and see what's missing. Two of my sephora insider samples were missing as follows "0.03 hourglass veil mineral primer", and a perfume sample "Julliette has a gun sunny side up". I'm mostly concerned about the $50 dollar item that was not in the box, though it would suck if I wasted my insider points on samples too. Very frustrated and disappointed, please help! I have saved receipts to show purchased items.

Re: Missing Items from order

 @M4K3UP61RL, our apologies for the delayed response. If you still need assistance with this, please give us a call at 1-877-SEPHORA. Thank you!

 

 

Stay Fabulous,
Zanna

Re: Missing Items from order

I contacted costumer service right after this incident happened, and am happy to say it was immediately taken care of. The missing item was shipped and I have received it. Thanks! This thread can be closed.

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