Missing $20 reward

[KikiGu]

I’m missing $20 in rewards. I tried to use on an order and it’s gone. Expiration date was in February.

Also when I try to manage my subscription the page won’t load properly and sends me back to account area in the app. I’ve been trying for 2 months.

[DaneeBT]

Hi @KikiGu

Sorry to hear that! I recommend reaching out to Comenity Capital Bank directly for further assistance:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

Thanks!

Regards,

Danee