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Post in Customer Support
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Makeup by Mario stick won’t twist

My new soft sculpt stick won’t twist up or down

#makeupbymario 

#softsculptstick 

 

Re: Makeup by Mario stick won’t twist

@keelybt I am having the same issue, I only used it a few times and now can’t get any product out, very frustrating since I loved this product otherwise 

Re: Makeup by Mario stick won’t twist

Hi @radrisa I'm sorry to hear that! I will send you a PM. 

Re: Makeup by Mario stick won’t twist

I am also having this issue with my bronzer stick I just purchased today, haven’t been able to make it work by taking it apart. Please help! 

Re: Makeup by Mario stick won’t twist

Did you push the bottom up? Push hard once the black piece is removed.  I use a makeup brush.

Re: Makeup by Mario stick won’t twist

Hi @garnishathome sorry to hear that! If your item was purchased in store, please contact the Sephora store directly for information regarding a return or exchange. Thanks! 

Re: Makeup by Mario stick won’t twist

Hi, I am having the same issue, can you please assist? Thanks

Re: Makeup by Mario stick won’t twist

@cindyjan15 I will send you a PM. 

Re: Makeup by Mario stick won’t twist

I know this is very frustrating

  I never was able to use it.. 

  is there a way for it to work? 

Re: Makeup by Mario stick won’t twist

You can take it apart and push it up with the hard end of a makeup brush. Once you can do this it’s quick to take apart. It will twist down.

Re: Makeup by Mario stick won’t twist

Mine has the same issue. I went to kohls Sephora to exchange and said they were not able to exchange because it’s too old. While checking other sticks at the store, several of them had the same issue. Could I get an exchange or a refund? 

#makeupbymario

#softsculptstick

Re: Makeup by Mario stick won’t twist

Hi @Mascara63 I'm so sorry about that! Our Sephora stores are only able to process returns/exchanges within our return/exchange policy timeframe.

Re: Makeup by Mario stick won’t twist

Mine did this too. Bought it a while ago but I’ve only used it a few times. Sephora said there’s nothing they can do. Such a waste. 

Re: Makeup by Mario stick won’t twist

I’m also having an issue with my contour stick not twisting up and down and haven’t had it for long. Could someone assist.

Re: Makeup by Mario stick won’t twist

@raychellmitch I will send you a PM.

Re: Makeup by Mario stick won’t twist

Hey I am having the same issue -- @LaurieBT any chance you can issue a refund? I recently purchased the product, thank you!

Re: Makeup by Mario stick won’t twist

Hi @vebari I see that your item was purchased in store and I recommend reaching out to your local Sephora store for information regarding a return or exchange. Thanks!

Re: Makeup by Mario stick won’t twist

Just got my Make up By Mario contour stick and it does not twist up or down either 😞 I was really excited to finally use it 😕

#makeupbymario

#softsculptstick

 

Re: Makeup by Mario stick won’t twist

Same thing happened to me. Because it was past the return policy date, they told me they couldn't do anything about it, but it's clearly a product defect. 

 

Can someone help?

Re: Makeup by Mario stick won’t twist

Hi @MillerGirl4,

 

My apologies, I'll send you a message shortly.

 

Best,

Laurie 

Re: Makeup by Mario stick won’t twist

Hi @JenniMejia,

 

I'm sorry to hear this and I'll send you a message shortly.

 

Best regards,

Laurie 

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