Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

MORE missing samples and USED/MISSING PRODUCT OUT OF THE BOX

ORDER #

 

I’ve placed 4 fairly decent orders recently and I’m not only more than upset to say 2 of the 4 have shown up without their samples (so far) ….. BUT my @WOW collection dream coat duo hair set came WITHOUT IT’S DUO!!!! The box looked like it had been opened by the creases at the top. 

 

My @Pattern curl mousse also seems as though it was taken for a test drive as the cap was off and product can be seen on the pump

image.jpgthough it was taken for a test drive, cap on a off and product is seen on the pump. I’m almost afraid to keep going and see what else is missing.

 


image.jpg

image.jpg

Tags:

Re: MORE missing samples and USED/MISSING PRODUCT OUT OF THE BOX

Hi @aStew11,


I'm sorry to hear this! I'll send you a message shortly. Please note your order number was removed for security purposes.

 

Warm regards,

Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 77 views
  • 0 Hearts Given
  • 2 Contributors
Photos3
  • image.jpg
  • image.jpg
  • image.jpg
testing