Low Effort Customer Service

[mariamufe]

 

 

Extremely disappointed in the lack of communication regarding the Sephora sale. Lol why am I just finding about when the Sephora sale is on an Instagram ad?

No formal email from Sephora, but DoorDash had sent me one as a reminder that they can deliver. Almost at rouge status, again, with over 22,000 points and there is just no consideration whatsoever. Extremely disappointed. 

[LaurieBT]

@mariamufe, thank you for sharing your feedback with us. I apologize for any disappointment this caused. It doesn't look like emails have gone out yet. Sephora shares updates across a variety of different channels and platforms including email, text, social media, and more. I recommend keeping an eye on your email notifications for updates. Additionally, all of the details about the upcoming Savings Event can be found on FAQ page here: https://community.sephora.com/t5/Customer-Support/Sephora-Savings-Event-FAQs-Holiday-2024/td-p/70301... 

Best,

Laurie