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Post in Customer Support

Lost gift card

I lost my Sephora gift card after only spending some of it. I've been through all the forums and saw the tip to call Sephora for them to cancel with the original gift receipt. I called and they said it's like cash, but I've read that some others were able to get belo

some way so now I'm wondering what to do. I could go to the store since I haven't, but I'm not sure if that'll help. There was 50 left so I'm very sad.

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Re: Lost gift card

Hey, same here. My husband accidentally threw my gift card away along with other gift cards... he thought that it works like other gift cards - once you enter all the information, the system will remember the card information for the next purchase. It was a birthday gift from my sister-in-law but she did not ask for the receipt... I only used it once and still have $97 in that card 😞 I wonder if Sephora can help locating the card information? Hopefully, Sephora will be able to help. Good luck to both of us and others that lost their gift card(s) ❤️

Re: Lost gift card

@Ying98 If you used it on an order or with your rewards account in store, we may be able to locate it.  It looks like your private messages are currently turned off. Please send me a private message with your order number or registered email address and date of purchase. You can adjust your account settings (the gear icon) to enable private messages on a desktop or mobile web browser, not the app.

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