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Post in Customer Support
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Lost all my photos

Spoiler
 

anyone else have their whole profile cleared for reasons unknown? A bunch of my photos are just not on here anymore. I guess my eyeshadow game isn’t all that 😄

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Re: Lost all my photos

this happened to me as well unfortunately. i can see your pictures now though, how did you get this fixed? ☹️

Re: Lost all my photos

I didn’t do anything no idea how they came back!! Happy for it but weird!!

Re: Lost all my photos

This happened to me as well! Over 100 photos all gone with no warning.

Re: Lost all my photos

This happened to me too 😞 

It took me so long to build my gallery and I just noticed all of my pictures are gone!

 

Does anyone know how to get it back? Or is it a glitch?

Re: Lost all my photos

@MonicaSan Sorry for the confusion. I can confirm all 92 of your photos are still showing on our Gallery page. However, they're not currently showing on your BIC Profile page and this is a known issue. 

Re: Lost all my photos

Hi @Jesslaw Oh no! I'll send you a PM.

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