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Post in Customer Support

Lost Package


Hello everyone.

I have a bit of a issue here. I placed an order to arrive as a Graduation gift. My package shows it was “delivered” last Wednesday, but there is no package anywhere to be found. I checked with neighbors and I checked our cameras and no evidence of a package being dropped off. I emailed customer service and just got a response from them that I can’t be helped in this matter. so now I am out of money and need to re buy all of this. It is very unfair and I feel sad and frustrated. Can someone suggest what could be done next? Thanks 

Re: Lost Package

Hi @bierwagen03,


I'm sorry to hear you haven't received your package! I will look into this then send you a PM.



Re: Lost Package

Thank you so much. I have already responded to your pm with my address info. 

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