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Lost Package

Hi there, 


I ordered a package on Nov 8th during Sephora's VIB sale. Originally the expected delivery date was October 18th by Canada Post but Sephora's information stated the package would be delivered on or before October 20th. I checked the tracking information which shows my package arrived in Calgary on October 16th but hasn't been updated since. Could my package be still sitting in Calgary for some reason or is it lost? I haven't received any updated delivery information regarding when I might get the package and I spent more than $200 so I would like to know where it is. Am I worrying too soon? If not, who do I contact to get more information?


Thank you!


Re: Lost Package

Hi @KrystleHam,


I'm sorry to hear you haven't received your package. I'll look into it then send you a PM.



Re: Lost Package

Thanks @DaneeBT I'd really appreciate it! 🙂 

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