Lost Package:(

[makeupaddict709]

Placed orders on January 24, 25, and 30th ( had to buy things for school) I've received my Jan 24 and Jan 30th orders, but the Jan 25h order has not arrived. The delivery date was February 2, and the tracking states that it was processed in my city on February 2nd, but no further updates. It says they have not attempted delivery yet, but I don't get why because the Canada post office is like 5 mins from my house, so why is it there just chilling for the past 5 days? And the Sephora tracker says it's still calculating even tho it said Feb 2 before. Just wondering what happens now? I need my stuff for school it 2 weeks, and it's $300 worth of stuff and I can't afford to buy it again..so I'm freaking out!! Please help!

[RaquelBT]

Hi @makeupaddict709,

I sincerely apologize about this. I'm sending you a PM now to assist. 🙂

Best Regards,

❤️ Raquel