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Post in Customer Support
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frannyfran99
NEWCOMER I Insider
‎01-05-2021 02:51 PM
‎01-05-2021 02:51 PM

Lost Cologne Sampler Certificate

I bought my boyfriend the cologne sampler and he lost the certificate. Is there anyway to still redeem? That was expensive for me and I’m devastated. 

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LaurieBT
MOD Rouge
‎01-05-2021 06:40 PM
‎01-05-2021 06:40 PM

Re: Lost Cologne Sampler Certificate

Hi @frannyfran99,

 

My sincerest apologies! Unfortunately the scent certificate cannot be replaced if it is lost, stolen, or damaged.

 

Warm regards,

Laurie

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  • 1 reply
  • ‎01-05-2021 02:51 PM
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