Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Lost ALL my points Jan 2021

I went to make a purchase today at Sephora.com only to time find out I lost all of my points (1490!). As a nurse and a current student during this pandemic, money has been tight and I haven't been able to make many extra purchases this past year. I called customer service and was told there was nothing to do, my points were gone. It's been a crazy year and for Sephora to not make any extensions is quite troubling. They've lost a loyal customer. 

Re: Lost ALL my points Jan 2021

Hi @Laura6007,

 

Points only expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. Please send me a private message with your registered email address if you think there's been a mistake. Thank you.

 

Always,

Danee

Re: Lost ALL my points Jan 2021

Thats correct, I haven't been able to make a purchase or go to the store to get a reward because of financial reasons or simply avoiding the malls due to COVID. I think it's unfair that Sephora, as large of a company as it is, can't make an extension considering how unprecedented 2020 was. 

2 Replies
Conversation Stats
  • 2 replies
  • 593 views
  • 0 Hearts Given
  • 2 Contributors
testing