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Post in Customer Support

Lipstick return

Hello,

 

I purchased CT lipstick today from the store. I have opened the packaging and used  one time on my lips to see how it looks. 

After an hour my lips are all dry, so not liking it already. 

 

Not sure if I can return it or not? I have original packaging and receipt with me. 

Re: Lipstick return

@chandrika31, I'm sorry this item is not working out! If you are not satisfied with your item, you are welcome to make a return or exchange with proof of purchase, such as the receipt or your Beauty Insider account information. If you return within 30 days of purchase, you will receive a refund to your original form of payment. If your return is made 31-60 days after the purchase, you can do an exchange or get a merchandise credit in store. All of the details are outlined online if you'd like more information: https://www.sephora.com/beauty/returns-exchanges 

Re: Lipstick return

@chandrika31 Sephora employee here

 

if it is gently used you can return it. 

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