Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Leaking package

DF46BFA8-8343-4CAE-B0A3-D312CDDD3372.jpeg

18EDC2C8-4E3B-4AD4-80B7-370A3AF8ED27.jpeg

85336A04-574C-4A93-A0E2-815EB6C8BF8F.jpeg

Hello, 

I received my package today and when I opened it I was welcomed to a leaking package. I have ordered 2 products and both were wet because of the bottle that was leaking. I also saw a strange piece of something on top of the products. It’s definitely not cardboard it looks somewhat green and dark brown. Paula's Choice Mini Skin Perfecting 2% BHA Liquid Exfoliant 1 oz/ 30 mL First Aid Beauty Mini Ultra Repair® Cream Intense Hydration 2 oz/ 56.7 g 

Spoiler
 

Re: Leaking package

@Diana302 Oh no! I will send you a PM to help. 

Conversation Stats
  • 1 reply
  • 205 views
  • 0 Hearts Given
  • 2 Contributors
Photos3
  • 85336A04-574C-4A93-A0E2-815EB6C8BF8F.jpeg
  • DF46BFA8-8343-4CAE-B0A3-D312CDDD3372.jpeg
  • 18EDC2C8-4E3B-4AD4-80B7-370A3AF8ED27.jpeg
testing