Leaked product

[ahjulia]

Hello,

I just received a damaged product and I'd like to return it for a refund.

Can I just go ahead and bring it to the closest Sephora store or do I need to ship it back?

Thank you!

Pictures attached.

[LaurieBT]

@ahjulia, I'm so sorry to see this! Yes, you can return this item to a freestanding Sephora store. If you need any further assistance, our support teams will also be happy to assist. 

It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!