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Post in Customer Support
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Leaked Product

Received my package today and opened it to find my product completely leaked in a plastic bag. The product also leaked into the box and damaged the packaging of a makeup palette I was planning to gift. I’m hoping can return it to a store and get a new one or get a new one sent to me with no charge. Disappointed I can no longer gift the makeup palette due to the water damage.

 

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#mariobadescu

Re: Leaked Product

@Vivianhle17 Sorry to hear about this! I'm sending you a PM.

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  • IMG_9913.jpeg
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