Item Arrived Broken

[EmilyBakAma]

Hello,

I purchased this product online a few weeks ago. Unfortunately, the product came broken. The top of the bottle does not work when your press it. The top just stays stuck within the bottle so it cannot spray.

Can I please have a refund or someone can send me a new one that works?

My order number is # . Let me know if you need additional info!

Thank you!

#brokenitem

#soldejaneiro

Sol de Janeiro Rio Radiance™ SPF 50 Shimmering Body Oil Sunscreen 3 oz / 90 mL

[LaurieBT]

Hi @EmilyBakAma,

My apologies! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this for you. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. 

Please note, the order number was removed from your post for security purposes. Thank you!

Best,

Laurie