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Post in Customer Support

Issues with product dispensing

I purchased the Sunday Riley Luna Oil in the 35mL size during the last rouge sale and just started using it this week.  Iโ€™ve been unable to use the dropper to dispense the product.  It appears to be clogged?

 

I have to tap the dropper to try and get product out, or attempt to pour it out carefully.  This is also not great because it contaminants the product.  

 

Itโ€™s very disappointing since the Luna oil is very expensive and I canโ€™t enjoy using the product.  Is there anyway to get a replacement dropper sent to me?

Re: Issues with product dispensing

Hi @lovehk,

 

I'm sorry to hear this! I'll take a look in more detail and I'll send you a message shortly.

 

Best,

Laurie

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