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Post in Customer Support

Issues with credit card log in

Hey Sephora,

 

Just FYI there is an issue with the credit card log in. I am able to log in through the browser on my phone, but when I try to use the same exact username and password on multiple browers on my laptop, it says "your details don't match". I've quadruple checked everything. This is frustrating because I rather use my computer to pay my bills. Also. it won't allow me to see the statements on my phone. I need to use my computer in order to see them via PDF, but I can't since the site won't allow me to log in using my computer browser. So I need to call and request them to be mailed to me each month. No one knows what to do when I call credit card services with Comenity. Just another reason why to not bother getting the Sephora credit card (I've seen many other reasons from multiple people on here). Once I use my rewards I am done! It's not worth the aggravation.

Re: Issues with credit card log in

@amanda814, I'm so sorry to hear of this experience! I recommend sharing this with Comenity Capital Bank so they can look into the login issue for you. Although we don't have any credit card account access, I'll share this with our teams for further review and I apologize for the trouble.

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