Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Is It Normal for an SA to Open the Value Set Package to Checkfor Damage When You're Buying It?

I recently bought a boxed value set in store, and the SA at checkout said she had to open the box to make sure nothing was broken in the set. It was the Tarte Treasure Set. At the time I didn't think anything of it cause it was the last available one in this area and I wanted it to be okay, but later on I wondered what could've been broken in it. Lip gloss, eyeshadow, and eyeliner. 🤔 Is it really normal for them to open it to check?

Re: Is It Normal for an SA to Open the Value Set Package to Checkfor Damage When You're Buying It?

Hi @lexa21,

 

They may have also been checking that the items were not leaking, missing or damaged before selling it to you. Please let me know if you need further assistance. Thank you. 

 

Best Wishes,

 

Janean

1 Reply
Conversation Stats
  • 1 reply
  • 128 views
  • 0 Hearts Given
  • 2 Contributors
testing