Invalid gift card

[amarie515]

I received a Sephora gift card (brand new) for Christmas and went to use it online today and it keeps telling me my pin should be 8 digits but on the back of the Sephora gift card it is only showing a 6 digit pin. I called the back of the card and the balance of the gift card is the correct amount of $50 but the pin to finalize the transaction is not accurate. I called the gift card help phone number and they verified this was an ongoing complaint but provided me with no solution. Is there anyway this gift card issue can be fixed and useable? I feel like $50 is lost out on because of this invalid 6 digit pin 

[JasleenTuli]

I have checked and I am putting the 16 digit number and 8 digit pin code correctly. Its stoll showing invalid 

[LaurieBT]

@JasleenTuli, we're happy to look into this further. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Or, you can send a private message to Sephora on Facebook, Twitter, or Instagram. Thank you! 

[JasleenTuli]

Thanks, I have turned on my private messages.

[Rachsw]

I'm also having the same problem! I returned a gift today and they gave me the money on the gift card and the receipt only has a 6 digit authorization #. Please let me know how I can fix this!! 

[DaneeBT]

@Rachsw I'll send you a PM. 

[sjane3]

Currently having the same issue and I live so far from the nearest Sephora.😭

[keelybt]

@sjane3 I will send you a PM. 

[SugarSteph30]

I have the exact same issue. My card is only printed with a 6 digit PIN code. I was on the phone with Sephora yesterday and they basically said the card is useless. It has $100 on it and I’m going to miss out on the sale items I want. I’m a VIB Rouge status too! When I call the toll free number it says there is $100 on the card but I can’t use it with out an 8 digit pin. 

[keelybt]

@SugarSteph30  I will send you a PM. 

[youngboy01]

Please my $200 gift card keep saying invalid card 

[DaneeBT]

Hi @youngboy01 oh no! I will send you a PM.

[LaurieBT]

Hi @amarie515,

I'm sorry to hear this and I'm happy to take a look in more detail. I'll send you a message shortly.

Best regards,

Laurie 

[amarie515]

I sent you a message back with the gift card info

[LaurieBT]

Hi @amarie515,

I'll send you a message shortly! 

Best,

Laurie 

[JasleenTuli]

I am facing the same issue with my $200 Sephora gift card. It's saying invalid, I have tired multiple times.

[LaurieBT]

Hi @JasleenTuli,

I'm sorry to hear this. Can you please double-check that all 16 digits of the card number, and all 8 digits of the pin are being entered? Sometimes, there can be extra numbers hiding at the end that still need to be scratched off. 

Best,

Laurie