Insider points not showing

[Anonymous]

I just downloaded the Sephora app to order stuff online and just realised my Insider points are not there! I have my Insider card that I've been using for a while in stores and I know I have points on there, is there a reason why they're not showing on the app??

[kevinbt]

Hi @Anonymous! Beauty Insider points are now added a few hours after the order is placed.  If you don't see the points on your account within 24 hours, please let me know! 

Regards, 

Kevin

[Anonymous]

Hi Kevin

Thnak you for your response! I got my points from my recent purchase online, but the points I had before are still not showing, from my pasts purchases in store. Did I lose them? 

[kevinbt]

@Anonymous - It looks like you may have two separate accounts! Please send me a private message with your BI card number or any email addresses your accounts might be under and I can see if you have multiple accounts! 

Regards 

Kevin