Inquiry

[Lewey]

Hi, can you authenticate these batch codes? I purchased from you some The Ordinary products and I just noticed now that somehow there are minor differences in the batch codes pring (color of the print and there's no imprinted batch code in the some of the bottles unlike the other usual ones). I just wanna verify that indeed these ones are legit, I trust your company though, but I wanna make sure that these differences are normal or if there are any explanations to these please let me know. The Ordinary Niacinamide TDL2 with BLUE print (I think this is the usual one I've seen, with blue batch codes in the box and in the bottle) The Ordinary Niacinamide TD15F with BLACK batch code print in the box and no print in the bottle (there are also usually 4 nos+letters in the code, here there's 5) The Ordinary Caffeine TE7C with BLACK batch code print in the box and with print in the bottle The Ordinary Buffet 9JHF with BLACK batch code print in the box and no print in the bottle I just wanna be assured that these are really legit differences in the manufacturing from deciem. Hope someone helps out.

[LaurieBT]

Hi @Lewey,

We appreciate you for sharing this feedback about your items. Sephora receives all products directly from our brand partners and can guarantee the authenticity of products we sell. I am happy to forward your feedback to our merchant teams and brand partners.

Warm regards,

Laurie

[Lewey]

Thanks, Laurie! There's no difference with its product quality, consistency and all. Just the print in the boxes and the missing prints on the bottles. I was wondering why it went from blue to black. Anyway, I'd be happy to know deciem's response to this. Thank you!