Inn Beauty Extreme Cream Eye

[beachgal63]

Just received my InnBeauty Cream Eyes and the pump doesn’t seem to work? 
I opened it up and there’s just a short pump like attachment ~ anyone else have this issue?

[keelybt]

@beachgal63 I'm sorry to hear that you are having trouble! When a product is vacuum sealed like that, it can take a while to get the pump going. If you feel like it might be defective,  please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service