In store only Play Box points + online only samples = BS

[mbee719]

Why do you only get 3 free samples when you shop online, but NOTHING for in store purchases? The only reason I started shopping exclusively with Sephora over Ulta was literally because of the CHOICE of 3 free samples. However for at least the past year and a half, I rarely even get any samples at all, let alone the ones I “choose”. In addition to my Rouge status loyalty with Sephora (which is pointless but that’s a whole separate issue) I also pay for the Sephora Play Box. In it you are given a card of 50 points which can be redeemed in store only, *along with the purchase of a full size product. So you reward only online purchases with samples, yet lure in Sephora Play box subscribers each month to redeem their points in store. Why? Well I have a pretty good idea why- with the in store only redeemable point scam, Sephora gains not only an additional full size product purchase with each redemption, but also avoids having to give the 3 free samples for all said purchases. And what does the customer gain? NOTHING! Nothing but having to spend more money for points they’ve been “gifted” along with the play box subscription that they have ALREADY PAID FOR! Not acceptable! Ulta is looking better & better these days!

[Funkissedjm]

I agree that Play points should be redeemable online. I order the box online, why can’t I redeem the points online? If I go to the store I have to bring my 4 year old son who LOVES to put his fingers in the sparkling makeup, and nobody wants that.

[SabinaOC]

I get samples, you just have to ask when you're at the cash register. they have a bunch of them behind the counter. plus any product can be made into a sample for you if you ask.

[juicygirl4ever]

my stores neverrrrrr want to hand out anything behind the counter. we can obviously see all the tubs and bins and drawers of samples, but the employees act like they're not there. I always wonder why even have all of them??? if you're not giving them to customers, wth are you doing with them???

[PenelopeBT]

Hi @mbee719.

We deeply apologize for this and appreciate you bringing this to our attention. We strive to provide clients with great customer service. We value your feedback and will share it directly with the appropriate team for review. Thank you.

Warm Regards,

Penelope