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Post in Customer Support
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In Store Samples?

I was in Sephora today and asked for a sample of an eye cream and not only was the lady so rude and acted like I asked her to buy me the Island of Bermuda, but she gave me the smallest amount ever! It won't even cover 1/10 of under one eye! It was like one eyelash amount! I don't understand why Sephora employees act so "put out" when asked to receive a sample before we invest our hard earned money into facial creams, makeup, etc., but it's getting real old. I hate asking for samples now because I am so afraid I'm going to get eyes rolled at me or irritate someone. Annoyyyyinggggg.
2 Replies

Re: In Store Samples?

Hi @Marrrryyyyy,

 

I'm so sorry to hear this! Please send me a private message with any other detailed information, the location you were at (if you were at a freestanding store or Sephora inside JCP), the date of your visit, and your preferred contact information if you'd like to be contacted in regards to your visit. Thank you. 

 

Best Regards,

 

❤️ Raquel 

I messaged you.

I messaged you.
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