I wrote the wrong email on my gift!!

[callmecalma]

I ordered it to the correct address, however wrote the wrong recipient email! She won't get the tracking that something is coming and the message I wrote. I've tried calling Sephora's helpline but it seems that it is down, as I was on hold for over 10 minutes and then the call dropped. Is there anyone that can help me with this?

[mat0504]

I did the same, can anyone please help?? wrote the wrong email for digital gift message

[LaurieBT]

Hi @mat0504, I'm happy to look into this further. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[mat0504]

Hi i am available to connect now

[lando230]

I have the same problem looking for the answer to this post^

[keelybt]

@lando230 I see that you have now been assisted with this by phone.

[LaurieBT]

Hi @callmecalma,

My apologies! I'll send you a message shortly.

Best regards,

Laurie