I received a damaged product

[paolaacabrera]

Does anyone know If Sephora will replace a damaged product? Today I received my order and when a I opened y looked one of my products like this.

[PenelopeBT]

Hi @paolaacabrera,

Please check your private messages for further assistance.

Best,

Penelope

[ChristalM]

@paolaacabrera sadly I got a damaged order today as well. I called the customer service number and they took care if it right away!

[jy1982]

I received an empty perfume bottle 🤦🏻‍♀️ .. n still havent heard back from Sephora

[keelybt]

@jy1982 Oh no! I will send you a PM for more information. 

[GG84]

@paolaacabrera 

Yikes! I’d recommend posting in the customer service thread https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support