I haven’t receive my 20% off code

[soyeonsophie]

I bought cosmetic products over 50$ for 20 % discount coupon. It was Nov 29th. But i haven’t received my coupon yet via email. I already put some products in cart. I am still waiting for it. Anyone not having coupon yet? 

[ZakiyaBT]

HI @mflhp, @Xianhope, @nlip46, @laflamingo, @Melsii and @soyeonsophie,

I am sorry to hear that you have not received an email. Please send me a PM with your registered email address and I will look into this further for you. Thanks!

Best,

Zakiya

[Xianhope]

uuugh me either, and I tried e-mailing them way early this morning but have not received any answer or response 😕 pretty frustrating

[nlip46]

I have yet to receive mine as well... Sephora needs to fix this issue ASAP

[laflamingo]

I made a qualifying purchase and never got the discount code. I contacted customer service, but I'm hoping they'll either be mailed out or someone will respond in a timely manner, considering the discount is only valid for a short window of time.

[Melsii]

Haven't gotten mine either. Some people received theirs right in the morning but plenty of people are still waiting around. If they're not all sent out today, then they basically falsely advertised their sale. 

It's messed up and unfair that people are receiving theirs right in the morning while others are left waiting all day wondering if they're even going to get theirs. This isn't right and unfair to the customers. There's no reason they couldn't have planned this out better to made sure that everyone had theirs ready to use by the morning. =/

[mflhp]

Also haven’t received mine, actually none of my friends have