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Post in Customer Support

I canโ€™t add free samples

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I wanted to place an order with the total purchase of 139$ before taxes and excited to add some sample in my basket so I can pick it up tomorrow. However, it keeps saying โ€œMerchandise, excluding gift cards, must be included in your order to qualify for this offer.โ€??? I tried to do it on the website as well as delete and reinstall the app but the error isnโ€™t fixed.

Re: I canโ€™t add free samples

@KateTr0707 I'm sorry for the confusion! The Beauty Offers aren't able to be added if your are placing a Buy Online, Pick Up order, as our stores do not typically have them available to include. 

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