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Same thing happened to me! I ordered a summer fridays set and one was half empty. I still don't know of I should contact customer service. Did they help rectify the situation with you?

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Hi @rylan42, I'm sorry to see this! I'll send you a message shortly. Best, Laurie

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Hello @LaurieBT ! I purchased a Summer Fridays lip balm around the same time that this was posted and when it arrived, I also had to squeeze it almost flat to get any product out. Is this normal or wa...

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Hi @Hales1116, I'm happy to check on this and I'll send you a message. Best regards, Laurie

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@rylan42 I would call customer service, they should be able to help you

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All items out of stock for sale

Why is practically everything that is on sale right now out of stock? If you removed the out of stock you would be left with approximately 10 items total. I spent 30 min looking and each item I clicke...

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Re: All items out of stock for sale

@cam4676 I'm sorry to hear that! We appreciate this feedback and I will share it with the appropriate team for future improvements.

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14 digit gc number and 6 digit pin

My husband brought me a gift card for our anniversary and when I tried to use it online I came to find out it was missing 2 card numbers and 3 numbers on the pin. Please help!

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Re: 14 digit gc number and 6 digit pin

@alondra271 I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-73...

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Birthday gift was just 250 points

Hi,I visited a Sephora store and the rep said they did not have any birthday gifts and instead gave me 250 points. Is that usually the norm ?Did I miss out by not having an option to select my birthday gift ? Thanks

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Re: Birthday gift was just 250 points

Hi @NJ54, it sounds like the other gift options were unavailable, and the 250-point gift option was provided. This is within our normal processes, and I apologize for any concern this caused!

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Re: Birthday gift was just 250 points

Yup I got 250 points today also polo location all out of birthday thingys.

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Former Sephora employee needing paystubs and T4

Hi there,Could you please guide me on how to access my paystubs and T4 on Dayforce? I tried logging in but could not. Thanks so much!

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Re: Former Sephora employee needing paystubs and T4

Hi @hatong, we're happy to help. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would lik...

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Patrick Ta points

Hi, I purchased some patrick ta items and last min saw the 4x points, is there a way to add the points?

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Re: Patrick Ta points

@Gabriella0994, we're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

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W2 Former Employee

Hi, I am a former employee and I really need my W2 for last year. I moved, so the address it will be mailed to is no longer valid. I’ve tried calling my former store and HR but no answer or support. H...

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@ULoveDeAndrea, we're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

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may I also get help retrieving my w-2 forms from 2024 and 2025. is it possible to get them today?

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@al333xus, These are currently being mailed out. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). ...

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I am also trying to access my paystubs after leaving but cannot log into anything and the email I received with the links to log into my external profile does not allow me to click on anything even on...

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@MelYaLater143, we're happy to help! I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, no...

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Message sent

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Hi,I am also a former employee and have been trying desperately to get my hands on my previous W2. Please help if you can.

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@MyaMcLovin It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private message with you...

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Re: I made a purchase but forgot to put my number in to get points

Just sent you a private message!!

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I made a purchase but forgot to put my number in to get points

I forgot to put my number in at the Sephora checkout to receive points. I still have my receipt, can I still get the points??

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@hhhmmmmm, we're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like...

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Broken Summer fridays

I bought a summer Friday’s lip butter balm on January 3, and I’ve been lightly using and I have been noticing leaking, so I was looking at the tube and relised the whole base is ripping off. I don’t u...

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Same thing happened to me!! This is unacceptable for the price we are paying. I love this product but hate this packaging.

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That happened to mine too. It was a Christmas present. I tried looking at summer Fridays website but they couldn’t help.

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exact same thing just happened to me. my cap is on it still and i can’t get it off without ripping the entire tip off 😞 literally 96% full

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@rhaemaddy, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would ...

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I had the same problem! I bought mine at the end of January and went into a store yesterday to show them and they told me I needed to reach out to Summer Fridays directly and tell them that their cont...

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Same this also happened to me and I never press that hard, but the area around the applicator ripped and now it leaks everywhere.So I can't take it anywhere and it leaks from the side when I try to us...

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@daheechoi, I'm sorry to hear this! If this was purchased in-store, I recommend inquiring with your local store directly to see if they can assist.

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The same thing happened to me! I️ always keep it zipped in a pocket of my purse and I’ve lightly used it. I️ noticed it starting to leak and now the whole top is about to rip off. Really frustrating b...

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@eldel35, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would li...

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