How to to cancel a return request?

[lanabananababy]

I have changed my mind about returning some of the items I've purchased, how do I cancel a return request? 

[kevinbt]

Hi @lanabananababy! If you've changed your mind about keeping the item, you can simply just hang on to them! There is no additional steps that need to be taken to cancel the request that's already been made.  I hope this helps! 

Regards, 

Kevin

[lanabananababy]

Awesome! One last thing, will there be any affect on my points once I state that I would like to return a product or no need to worry about it if I dont return it? 

[kevinbt]

@lanabananababy - There will not! If the return remains unprocessed, your point balance will remain the same. 🙂 

Regards, 

Kevin

[adixon16]

If I create an online order, can I return to the store? I just noticed I only have 3 days to return something and don’t want it to be late so I thought I’d drop it off instead. Thank you

[DaneeBT]

Hi @adixon16

Yes, online orders can be returned in store! For more information regarding our return/exchange policy, please visit https://www.sephora.com/returns-exchanges

Regards,

Danee