How do I redeem my scent certificate

[Anonymous]

I purchased 2 sample bundles with Scent certificates and with all the Sephora stores either closed or unable to redeem fragrance because of COVID circumstances. How can I redeem them? Is there ANYWAY through direct Sephora that I can send the vouchers first and can be redeemed that way?

[AmeliaNadea]

I, too, have a scent certificate I would like to redeem. I've called into customer service 4 times, been placed on hold and then disconnected. The experience has been disappointing. Please PM me with details on how to redeem the certificate. Thank you.

[DaneeBT]

Hi @AmeliaNadea,

I'm sorry for your experience! I'm sending you a PM now.

Always,

Danee

[ZakiyaBT]

Hi @Anonymous,

I will send you a PM for further assistance. 

Best,

Zakiya

[Anonymous]

Hi Zakiya! I am in the same boat and this a birthday gift. I would kindly appreciate your help. 

[JackUri]

Hello Zakiya, I am in Nevada in the same boat. I have a certificate I wanted to redeem for my mother but our stores are still closed and looks like they won't be among the ones opening tomorrow. Thank you for your time!

[LaurieBT]

Hi @JackUri,

I'll send you a message shortly to assist!

Best,

Laurie

[Anonymous]

Hey Zakiya, I too have a certificate I would like to redeem and due to the same circumstances I am not able to could you please PM me with the same information for further assistance.

[DaneeBT]

Hi @Anonymous,

I will send you a PM to further assist.

Always,

Danee

[Anonymous]

Can you PM me too for help in redeeming?

[DaneeBT]

Hi @Anonymous,

I'll send you a PM in just a moment.

Always,

Danee

[AnnaBL]

I am having the same problem, I would love if you could PM me as well!

[keelybt]

@AnnaBL Most of our stores have now reopened, so you should  be able to redeem this in your nearest store.