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Post in Customer Support
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How can i add points after purchase?

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!
408 Replies

Re: How can i add points after purchase?

Same problem. Help?

Re: How can i add points after purchase?

I also have the same issue. Still have my receipt with me. Could someone help? Thanks!

Re: How can i add points after purchase?

I have the same problem and still have my receipt could someone please help me?

Re: How can i add points after purchase?

@ElieV  I will send you a PM to help. 

Re: How can i add points after purchase?

Hi @yaboja,

 

I'm happy to help with this. I'll send you a message!

 

Best,

Laurie

Re: How can i add points after purchase?

I am having a similar issue. Would someone be able to help me?

Re: How can i add points after purchase?

My husband bought makeup got me but didn’t add it to my beauty insider. I still have the receipt. Can they still be added?

Re: How can i add points after purchase?

Hi @brinew,

 

I'll send you a PM.

 

Always,
Danee

Re: How can i add points after purchase?

Hi @DaniJay116,

 

I just sent you a PM.

 

Always,
Danee

AnonymousInsider

Re: How can i add points after purchase?

I have a similar issue: I bought products recently and I still have my receipt. Can I still add points from my purchase to my account?

Re: How can i add points after purchase?

Hi @Anonymous,

 

I'm happy to help with this! I'll send you a message.

 

Best,

Laurie

Re: How can i add points after purchase?

Hi could you help me with uploading points to my accouty

Re: How can i add points after purchase?

Hi @poison93,

 

I'll send you a PM to help.

 

Always,
Danee

Re: How can i add points after purchase?

This just happened to me too!! They didn't ask him for my phone number or email in the store so he didn't know that he was supposed to tell them. 

Re: How can i add points after purchase?

@amandamayy4 I will send you a PM to help. 

Re: How can i add points after purchase?

Hi! I'm having a similar issue, where my account was not attached to my purchase. I have my receipt and everything but my account was not attached to the purchase. 

Re: How can i add points after purchase?

HI @anavlsitime,

 

I'm sending you a PM to help with this!

 

Always,
Danee

Re: How can i add points after purchase?

Hello!

Im having a similar issue where my boyfriend bought product for me but forgot to use my email/account for points. I kept the receipt and everything. Is there a way for me to still get the points? 

 

Re: How can i add points after purchase?

@annyrizz I will send you a PM to help. 

AnonymousInsider

Re: How can i add points after purchase?

Hi! I am having the same problem. Is there a way to add my points to a purchase after the fact?

Thanks!

Re: How can i add points after purchase?

Hi @Anonymous,

 

I'm happy to help and I'll send you a message shortly.

 

Best,

Laurie