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Post in Customer Support
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How can i add points after purchase?

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

Re: How can i add points after purchase?

Hi @Hauntingss,

Please send me a private message with a copy of your receipt for further assistance.

 

Best,

Penelope

Re: How can i add points after purchase?

Hi there,

I also have this issue. Could you help me?

Thank you!!

Re: How can i add points after purchase?

Hi @Melissaschoell,

 

 I will send you a private message so I can further assist you.

 

Best Wishes,

 

Janean

Anonymous Insider

Re: How can i add points after purchase?

Hi, I would like to know how to add the points from my ticket in the actual store to my account, how do I do this?

Re: How can i add points after purchase?

Hi @Anonymous,


i'll send you a PM to assist you further.

 

Always,
Danee

Re: How can i add points after purchase?

Hi there. I have a receipt and need to add my points as well 🙂

Re: How can i add points after purchase?

Hi @Kristilockhart,

 

I will send you a PM for further assistance.

 

Best,

Zakiya

Re: How can i add points after purchase?

i have a receipt from christmas time and i was wondering how i could add the points to my card?

Re: How can i add points after purchase?

Hi @eksenia I will send you a PM to help. 

Anonymous Insider

Re: How can i add points after purchase?

The same thing happened to me, I have my receipt still.

Re: How can i add points after purchase?

Hi @jourdandham,

Please send me a private message with a copy of your receipt for further assistance.

 

Best,

Penelope

Re: How can i add points after purchase?

My boyfriend made a purchase and forgot to give them my number. How do i get these points added? I have the receipt

Re: How can i add points after purchase?

Hello @didurham - Please take a picture of your receipt and send it to "customerservice@sephora.com". They will be able to update your account within 3 business days! 

 

Regards, 

Kevin

Re: How can i add points after purchase?

Hi, I have the same situation, I have the receipt and made the purchase less than a week ago

Re: How can i add points after purchase?

I am also wondering how to add points after purchase with the receipt?! Thank you!

Re: How can i add points after purchase?

Hi @kinkycurlymami,

 

Our customer service teams are able to assist with points. I will send you a private message shortly to assist!

 

Best regards,

Laurie 🙂

Anonymous Insider

Re: How can i add points after purchase?

Oh can you help me same as reason?

Re: How can i add points after purchase?

Hi @Anonymous,

 

I will send you a PM for further assistance. 

 

Best,

Zakiya

Re: How can i add points after purchase?

Hi @Emily1748,

 

I will send you a PM to further assist you. 

 

Best,
Rebecca

Re: How can i add points after purchase?

i have the same issue, i have the receipt 

Re: How can i add points after purchase?

Hi @sophiemustonen,

 

I will send you a PM to further assist. Thank you!
 

Best,

Rebecca

409 Replies