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Post in Customer Support
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How can i add points after purchase?

My boyfriend bought me some makeup from Sephora recently as Christmas gifts. He mentioned his phone number instead of mine at the cash registers. He doesn't have an account, he just thought I used his phone number when I made one. My questions are: 1. Supposedly, it's a lot of points. He and especially I don't want the points to go to waste, so would I be able to add the points from his purchase to my account? 2. I don't know what makeup he bought me, and he doesn't want to show me the receipt until after Christmas, because it'd spoil the surprise. Do the points expire, or do they have a time limit before they can't be added to an account anymore? Thank you in advance!!

Re: How can i add points after purchase?

I have the same issue - I'm trying to add points after a purchase where I forgot to enter my account at checkout. Would someone be able to please help me?

Re: How can i add points after purchase?

I have the same problem can someone help me?

AnonymousInsider

Re: How can i add points after purchase?

Hi, I have purchased items online without linking my account and would like to receive points. Can someone please instruct me on how to add these points?

Re: How can i add points after purchase?

Hi @Anonymous,

 

I will send you a private message shortly to assist you further. 

 

Best regards,

Laurie

Re: How can i add points after purchase?

Hi @gbelteton

 

I will send you a PM for further assistance. 

 

Best,

Zakiya

Re: How can i add points after purchase?

Can someone help me with this same issue? 

Re: How can i add points after purchase?

Hi @erinalexis! I just received your PM and will be replying shortly! 

 

Best, 

Kevin

Re: How can i add points after purchase?

Hi @CSullie - I am sending you a PM to help! 

 

Regards, 

Kevin

Re: How can i add points after purchase?

I have the same issue! My boyfriend bought me perfume but didn’t have my info. How could I redeem these points??

Re: How can i add points after purchase?

Hi @suekwon - I am sending you a PM to help! 

 

Best, 

Kevin

Re: How can i add points after purchase?

I have the same issue 

Re: How can i add points after purchase?

@sparkletingz I'll send you a PM to help with this.

Re: How can i add points after purchase?

Hi! I need assistance too, the last time I went to sephora I did give my info but for some reason my points were not added to my account, can somebody help me?

Re: How can i add points after purchase?

Hi @pamc21! I am sending you a private message to further assist. 

 

Regards, 

Kevin

Re: How can i add points after purchase?

I have the same problem!!

Re: How can i add points after purchase?

Hi @VexLex,

Please send me a private message with a copy of the receipt for further assistance.

 

Stay Gorgeous,

Penelope

Re: How can i add points after purchase?


@PenelopeBT wrote:

Hi @VexLex,

Please send me a private message with a copy of the receipt for further assistance.

 

Stay Gorgeous,

Penelope



Hello! I’m having the same problem. 

Re: How can i add points after purchase?

Hi @kwitty128,

 

I will send you a PM to further assist you!

 

Best,
Rebecca

Re: How can i add points after purchase?

Hello my mother purchased me a perfume as a gift today but did not give me info. Is there any way someone can let me know how I can get the points added to my card as well? Thank you very much. 

Re: How can i add points after purchase?

Hi @prettipinkchick,

Please send me a private message with a copy of the receipt for further assistance.

 

Stay Gorgeous,

Penelope

Re: How can i add points after purchase?

Hi, I am trying to add points after purchase.  Can someone help me?