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Post in Customer Support
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How can I change the Color IQ Number to the one that I am now?

I am a 2Y09 and it says I am a 2Y10 and it is in my Color IQ history. And when I try to change it wonโ€™t change.
3 Replies

Re: How can I change the Color IQ Number to the one that I am now?

@Benji2310

Try going to your Profile, then clicking on the arrow next to your picture (you will see your Color IQ number there). Click on the edit button on the upper right hand corner and just edit in a new color IQ number. I took a screenshot of what the screen looks like for me on my end and how it is editable this way.

 

Screen Shot 2018-08-07 at 8.23.53 PM.png

RE: How can I change the Color IQ Number to the one that I am now?

I havenโ€™t been able to change it online, but I do know if you go in store and sign in on the Color IQ, you can change it

Re: RE: How can I change the Color IQ Number to the one that I am now?

Really!  I am going to have to go in to sephora and change my color IQ.  I have 5 color match entries and now I'm unable to delete or add the right color IQ and save it.  It's really bothereing me!  lol  Thank you

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  • Screen Shot 2018-08-07 at 8.23.53 PM.png