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Post in Customer Support

Holiday Hooray 2018


Holiday Hooray Thread Image.jpg


Fill your basket and start shopping because our 2018 Holiday Hooray promotion is here. All you need to do is make a qualifying minimum purchase of $75 to get $15, $20 or $25 off your total when you shop. As always, Rouge members get first access. 


Got questions? Check out our FAQs:


What is the Beauty Insider Holiday Hooray promotion?

Beauty Insider Holiday Hooray is a holiday promotion, available for one-time use, offering Insider members $15 off of any purchase of $75 or more, VIB members $20 off of any purchase of $75 or more, and Rouge members $25 off of any purchase of $75 or more. It’s our way of saying thank you to our Beauty Insider members for a beautiful year. This offer is available in-store or online.


When can I use my Holiday Hooray?

  • Rouge: Thursday, 11/29 – Wednesday, 12/12
  • VIB: Friday, 11/30 – Wednesday, 12/12
  • Insiders: Friday, 11/30 – Tuesday, 12/11

What’s my code to shop?

Insider, VIB and Rouge can redeem using code 2018HOORAY.


How do I get my offer if I’m a Beauty Insider member but haven’t received my Holiday Hooray card yet?

The offer will be emailed to Insider, VIB, and Rouge members starting November 28. If you have not received your email by December 1st (11/30 for Rouge), please check your email's spam folder. You can also call us at 1-877-737-4672 to verify your account status.


How do I redeem my Holiday Hooray card on

  • Log in to your account on
  • Shop until your heart’s content, then click checkout
  • From the checkout page, enter promo code 2018HOORAY in the promo code box and click apply
  • Click continue in the lower right hand corner of the payment area. You will see the Holiday Hooray card amount deducted from your order total on the right hand side of the page


Can I add my Holiday Hooray card to my Mobile Wallet?

Yes! You have the option to add your card to your Mobile Wallet from your Holiday Hooray email. Don’t forget: You must be opted into our emails to receive your Holiday Hooray email.


When does my Holiday Hooray card expire?

  • The Insider Holiday Hooray card for $15 off is good on all purchases from Friday, 11/30 – Tuesday, 12/11
  • The VIB Holiday Hooray card for $20 off is good on all purchases from Friday, 11/30 – Wednesday, 12/12 (that’s one extra day to shop!)
  • The Rouge Holiday Hooray card for $25 off is good on all purchases from Thursday, 11/29 – Wednesday, 12/12 (that’s two extra days to shop!)


Can I use my Holiday Hooray card to shop online and in stores?

Yep. Your Holiday Hooray card can be redeemed one time either online or in store.


Can I combine my Holiday Hooray card with a regular gift card?

Yes, you can use your Holiday Hooray card as well as your gift card in the same purchase.


Can I use more than one Holiday Hooray card?

Sorry, this offer is one-time use per client and Holiday Hooray cards are non-transferrable.


Can I split up my Holiday Hooray reward into two transactions?

No, the entire Holiday Hooray card value must be used in one transaction.


Can I use my Holiday Hooray card more than once?

No, your Holiday Hooray card is a one-time-use-only offer valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCPenney only.


Can I combine my Holiday Hooray card with another promotional discount?

No, your Holiday Hooray card may not be combined with any other promotional discounts.


Is there a minimum I need to spend with my Holiday Hooray card?

Yes, your Holiday Hooray card can only be redeemed with a merchandise purchase of $75 or higher.


Will I get Beauty Insider points for items I purchase with my Holiday Hooray card?

Yes, you’ll earn Beauty Insider points for the total amount you spend. Let’s say, for example, you’re an Insider and add $100 worth of qualifying merchandise to your basket. Your merchandise subtotal will be $85 after you apply your Holiday Hooray, so you’ll receive 85 points for the transaction.


Is the Holiday Hooray card available in Sephora inside JCPenney?

Yes! Your Holiday Hooray may be redeemed at Sephora Inside JCPenney locations, just not on


Will my Holiday Hooray card work in Canada?         

Yes! Your Holiday Hooray card may be redeemed in Canada. Redeem online using the promo code 2018HOORAY or in stores when you present your email or mailer at checkout.


How do I redeem my Holiday Hooray card at Canadian checkout?

The same way as in the US (see above for pointers!)


Can I sign up for Beauty Insider now and still get a Holiday Hooray card?

Yep! New members will receive the Insider offer of $15 off $75 on their first purchase as a Beauty Insider member.

Join Beauty Insider here>


If I moved up a tier, can I get that tier’s discount?

Yes, your Holiday Hooray card barcode and promo code will automatically apply the offer associated with your current tier at the time of your purchase. Sephora inside JCPenney stores will apply the correct offer after verifying your tier status. Please call us at 1-877-737-4672 so a representative can verify your tier status. 


What if I received the wrong tier discount in email or direct mail?

Please refer to the answer above. Please call us at 1-877-737-4672 so a representative can verify your account status. 


Are there any exclusions?

Clients are limited to the purchase of three (3) Drunk Elephant and three (3) Tatcha products per transaction during this promotion. Select Supersonic Dyson products included, all other Dyson branded items are excluded. Not valid on purchases of customizable sets online, in-store services, or through Sephora’s Customer Service. Not valid on Google products. Not valid on previous purchases, purchases of gift cards or eGift cards, FLASH, PLAY! by Sephora, packaging, applicable taxes or shipping & handling charges. Cannot be combined with any other offers or Rouge Rewards. Not valid on orders shipping outside the U.S. or Canada.  Sephora and JCPenney employees are not eligible for this offer.

RE: Re: RE: Holiday Hooray 2018

Bummer. Thanks so much for the update though I appreciate it 🙌

Re: RE: Holiday Hooray 2018

Same here! When is this being fixed? 

Re: RE: Holiday Hooray 2018

same problem here! 😞

Re: Holiday Hooray 2018

Just tried using this code from my mac and didn't work either.  please fix this.

Re: Holiday Hooray 2018

Wasn't working for me on the website, but it worked on the app.

Holiday Hooray 2018

So, the holiday code is not working 4 me. I've try destop, phone, tablet & still nothing. Can u guys please rest it. Thanxs.

Re: Holiday Hooray 2018

Hi @ELNene17,


Upon further review, it appears that you're currently a VIB. Rouge was able to have early access on 11/29. VIB's should be able to apply their promo code at check-out now. Feel free to PM me if you have any additional questions. Thanks!



Re: Holiday Hooray 2018

Thanks! I see I got a little to anxious to use the code didnt really read fine print oops. 

Re: Holiday Hooray 2018

Sorry for the trouble! The Rouge code is live. Please refresh! Thank you for your patience.



Re: Holiday Hooray 2018

It finally worked for me!

Re: Holiday Hooray 2018

I believe someone said that it was a glitch and that they had contacted customer service who told them it should be up and running again soon. I’m wondering if it was an overload on the system that caused the glitch because I was able to use the code on the app this morning without incident? I’m in Canada if that makes a difference. It was down in CA until around 7:30am EST.


edit: I think the code wasn’t working because in an order it’s actually listed as a product for some reason, not a code, which is why it’s “out of stock” 142F447A-943F-4433-87CD-CCF219ACEC91.png


Re: Holiday Hooray 2018

Hi all, 


Sorry for the trouble! The Rouge code is live. Please refresh! Thank you for your patience.



Re: Holiday Hooray 2018

Not working for me either. So annoying, but not quite as annoying as the lack of response from Sephora. 

Re: Holiday Hooray 2018

The code says it’s sold out for me as well!!!

Holiday Hooray 2018

Code not working. No excluded.

Re: Holiday Hooray 2018

Hi @ladyofshalott99,


So sorry about the wait! The code has been working for about an hour now! I hope you were able to take advantage of this great offer. Feel free to PM myself or another mod with any additional questions!




RE: Re: Holiday Hooray 2018

Did the problem was fixed? It’s not working for me either! Can we at least get the promotion extended as I’ve tried multiple times, but not success 😞 thanks for helping

Re: RE: Re: Holiday Hooray 2018

Hi @MeliB01,


I'll send you a private message to help shortly!


Best regards,


Re: Holiday Hooray 2018

Tried multiple times, the app and the website kept telling me the code is expired.

Re: Holiday Hooray 2018

The code isn't working. This is super disappointing Sephora. I can get skincare and makeup products cheaper - I choose Sephora because they were always good to us with the discounts and giving three samples for every purchase. The discounts are getting less and now not even working??? Plus the samples went down to 2 per purchase....but Sephora is making more money than ever. 

RE: Holiday Hooray 2018

Been a Rouge for years. Tried using this code several times. Tried mobile app, desktop and it’s not working. It says it expired? I’d like to purchase using it, please let me know
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