Help! Unable to place order!

[NimishaR]

Please help!

I am getting the following message trying to place my order:

“Unable to place your order. Please verify that your card information and billing address are correct.
If applicable, we have reversed any pending charges to your account.”

I double checked the information and billing address and everything is correct.

Please help!

[LaurieBT]

@NimishaR, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie 

[NimishaR]

Hi Laurie! Thanks so much for replying. I just turned on my private messages

[LaurieBT]

@NimishaR, I apologize for my delayed response, and I'm glad to see you were able to place your order!